Selling Account on Depop Banned: Common Reasons and How to Appeal

Losing access to a Depop account can bring a thriving reselling business to an abrupt stop overnight. Listings disappear from search, messages go unanswered, sales stop coming in, and in some cases even account balances become inaccessible. For sellers, this creates a challenging reality, one that might initially seem to be completely out of their hands. If your Depop selling account was banned, there's a reason the platform chose to restrict or revoke your selling privileges, and getting to the bottom of it is the first step toward getting them reinstated.

Depop bans and suspends accounts for a variety of reasons — from policy violations to additional identity verification — using a both automated systems and human moderators. Depending on the reason, you may receive either a temporary suspension or a permanent ban.

In this guide, we'll understand the difference between a Depop suspension and a permanent ban, cover the most common reasons Depop bans or suspends accounts, and explain how to appeal each type to get your selling privileges back. We'll also share some practical to help you avoid future suspensions, and discover how to keep selling even while your Depop account is down.

‍

Key Takeaways

• Depop suspensions can be either temporary holds or permanent selling bans. Knowing which one you're dealing with will help you know what to do next.
• Common triggers for account bans and suspensions include listing prohibited items, conducting transactions off Depop's platform, fraudulent behavior, and harassment.
• Creating a new account after a ban violates Depop's Terms of Service and typically results in the new account being suspended too.
• Many sellers choose to safeguard against the risks of Depop account suspension by diversifying their secondhand fashion business through crosslisting.

‍

What It Means to Be Banned or Suspended on Depop

Being banned or suspended on Depop means the platform has restricted or removed access to your selling account, usually due to a policy violation. In practical terms, that means losing the ability to list items, message buyers, make sales, and access unwithdrawn earnings. The restriction can be temporary while a specific issue is resolved, or permanent in the case of serious or repeated violations. Below, we'll cover the two main types of account restrictions on Depop — temporary suspensions and permanent bans — and explain what each one might mean for your selling account.

Temporary Suspension

A temporary suspension is a pause on account activity, typically while a specific issue is being resolved. Temporary suspensions are often used when a buyer has raised an issue in the Resolution Center that needs a response, or when Depop needs to verify information about the account. During a temporary suspension, access to listings, messages, and payouts may be restricted until the underlying issue is addressed.

Permanent Ban

A permanent ban, also referred to as full account deactivation, is reserved for serious or repeat violations. Once an account is permanently suspended, the seller loses access to listings, messaging, and all platform functionality, and is effectively banned from listing and selling on Depop in the future.

A permanent ban can only be reversed through a successful appeal, and sellers only have one shot to appeal their case and convince Depop that their selling privileges should be reinstated. If your appeal is denied, you won't be able to sell on Depop, not even through a new selling account.

‍

Common Reasons Depop Bans or Suspends Accounts

Depop's Terms of Service and Community Guidelines clearly outline what is and isn't allowed on Depop. Sellers that fail to adhere to these guidelines can expect to have their Depop account suspended or, for more severe and repeat violations, permanently banned.

To help you keep your Depop account in good standing and avoid inadvertent policy violations, we've put together a list of the most common reasons Depop suspends or bans selling accounts:

• Listing prohibited items. Prohibited and restricted items on Depop include weapons, counterfeit goods, medical devices, unsealed electronics and cosmetics, and improperly labeled food items.
• Transacting off-platform. Asking buyers to pay through methods outside Depop Payments such as Venmo, Cash App, bank transfer, or PayPal (outside allowed regions) is a severe policy violation.
• Fraudulent or deceptive behavior. This includes selling counterfeit goods, writing misleading descriptions, using stock photos, and providing fake tracking information are all policy violations that lead to suspensions or permanent bans.
• Abusive behavior or harassment. Hateful, threatening, or abusive language toward other users or Depop staff can lead to suspension and, in severe or repeat cases, a permanent ban. This rule applies to both public listings and private messages.
• Unresolved buyer disputes or verification requests. Even without a direct policy violation, an account can be temporarily paused while a Resolution Center dispute is open or while Depop verifies account information.

Repeat violations across any of these categories generally lead to more severe consequences, up to and including a permanent ban.

‍

How to Appeal a Depop Ban or Suspension

In some cases, sellers who've had their Depop account banned or suspended can appeal their case in the hopes of getting their selling privileges reinstated. The appeals process lets sellers explain their side of the story, and gives them the opportunity to have the suspension or ban decision reviewed by a human moderator. There are several ways to submit the appeal, depending on whether the account is temporarily suspended or permanently banned. In this section, we'll cover the appeals process for each type of account restriction.

Appealing a Temporary Suspension

For temporary suspensions caused by a specific issue, such as an open buyer dispute or missing account verification information, your first step should be to address that issue. Respond to the open dispute in the Resolution Center or submit the necessary verification documents to Depop. Once the underlying issue is resolved, Depop will usually lift the suspension without the need for a separate appeal.

If the suspension is the result of a listing removal for a policy violation, you'll need to use the unique appeal link included in Depop's email notification to start the appeals process. Include any evidence that supports your case, such as proof of authenticity for a branded item, product photos, or screenshots of buyer messages.

Appealing a Permanent Ban

If you've received a permanent Depop account ban, you'll need to submit an appeal through Depop's Help Center appeals form. Your appeal should clearly state why the decision should be reviewed and include as much supporting evidence as possible: transaction records, screenshots of relevant messages, proof of authenticity for the items in question, and any documentation that can help make your case. While it might be tempting to plead your case, it's important to remain entirely factual in your appeal, and stick to providing as much evidence as possible to back up your claims.

Once you've submitted your appeal, there are four possible outcomes:

1. The decision may be overturned and the account reactivated
2. The appeal may be denied because the original decision was found correct, in which case your selling privileges are permanently revoked
3. The decision may be overturned but the account not reactivated due to other outstanding infringements
4. The original decision may be found incorrect but the account still in breach for a different reason, in which case a new infringement notification is sent

Once Depop issues its decision, it's final, and no additional appeals will be considered.

‍

How to Contact Depop Support About a Ban or Suspension

Once you've received an account ban or suspension, you'll need to get in touch with Depop to try to resolve the issue and get your selling privileges reinstated. Depop does not offer phone support for account issues; you'll need to communicate by email or head over to the Help Center. You can also usually reply directly to the suspension email, or use the unique appeal link if one was included in the suspension email.

Make sure to always use the email address associated with your Depop account in any email communication with Depop, as it's used to verify account ownership when handling your case.

‍

How to Avoid Getting Banned from Depop

Getting suspended or banned from Depop is frustrating, but more often than not, it's entirely preventable by making sure you adhere to Depop's seller conduct rules. Doing this is largely a matter of building good habits and conducting yourself professionally as a seller.

Some practical habits that help sellers avoid suspensions and bans include:

• Review Depop's prohibited items list before listing anything you're uncertain about. Categories like electronics, cosmetics, kitchenware, and food have specific requirements that trip up sellers regularly.
• Keep all communication and transactions on Depop. Never ask buyers to complete payment through Venmo, Cash App, or bank transfer, and never accept off-platform payment offers from buyers.
• Verify authenticity before listing branded items. Keep receipts, proof of purchase, or authentication documentation for high-value pieces in case a listing is flagged or a buyer opens a dispute.
• Only run one account per person. Depop's Terms of Service prohibit multiple accounts, and running more than one can result in all connected accounts being suspended.
• Respond promptly to buyer disputes in the Resolution Center. Ignoring open issues often escalates to a temporary suspension until the dispute is addressed.
• Keep all communication professional. Rude or threatening messages, including in response to difficult buyers, are grounds for suspension.
• Ship on time and use accurate tracking. Providing false tracking numbers or repeatedly failing to ship orders out is treated as fraudulent behavior, and can result in a suspension or outright ban for repeat offenders.

‍

Can You Create a New Depop Account After Being Banned?

Creating a new Depop account after being banned violates Depop's Terms of Service and rarely works in practice. Depop tracks users through device identifiers, IP addresses, and payment or bank account information, which lets the platform link a new account back to a banned one. Ban evasion in and of itself is a violation of Depop's policies, and it makes returning to Depop under a different identity almost impossible.

Instead of trying to return to Depop despite being banned, a better long-term approach is to reduce your dependency on Depop as your only selling channel. Even if you successfully appeal and get your account reinstated, the time spent without sales harms your business, and there's always a risk that Depop will suspend or ban the account in the future. Crosslisting to additional resale platforms like Poshmark, Mercari, Vinted, and eBay allows your business to keep operating, even if Depop places restrictions on your account again. In our experience helping ecommerce sellers grow their stores across multiple selling channels, sellers who list on two or three platforms are able to more easily recover if one of their sales channels is interrupted by a ban or suspension. Diversifying across channels isn't a workaround for a ban; it's a way to safeguard your business against factors outside of your control.

ExportYourStore's Depop integration makes crosslisting from Depop to more sales channels simple and straightforward — simply connect your Depop account as your source store, link your preferred selling channels, and enjoy automatic crosslisting and inventory sync. Fine-tune everything with ExportYourStore's AI crosslisting tool, which helps you crosslist products more effectively and ensure that they get the best possible start on every new selling channel.

‍

Frequently Asked Questions

Q: How long does a Depop suspension last?

Temporary Depop suspensions typically last until the underlying issue is resolved, while permanent suspensions remain in place unless they're overturned through the appeals process.

Q: Can I make a new Depop account after being banned?

Depop's Terms of Service prohibit users from creating a new account after being banned, and Depop's systems typically detect and suspend accounts created by previously banned users. The platform links accounts through device information, IP addresses, and payment methods, so a new account created on the same phone, network, or bank details will likely also be banned shortly after creation.

Q: How long does Depop take to respond to an appeal?

While Depop does not publish a standard response time for appeals, most straightforward cases receive a response within 24-72 hours. For more complex cases, responses can take up to a week or more.

If you've submitted an appeal and have not heard back from Depop after 5-7 business days, it's generally a good idea to follow up.

Q: Does Depop ban accounts for no reason?

No. Depop only suspends or deactivates accounts based on specific determinations under the Terms of Service and Community Guidelines. If your account has been suspended but the reason for the suspension isn't clear from the notification, simply reach out to Depop and ask for clarification.